Refund Policy

Last updated: 3 July 2026

Because eSIM data is a digital service delivered as soon as you install and activate the profile, refunds need to work a little differently from physical goods. Here's the deal.

Full refund — up to 30 days

If you haven't installed the eSIM on any device (its status is still "Not installed"), we'll refund you in full within 30 days of purchase. Just contact support with the order number.

Coverage issues — case by case

If your plan installed but you can't get a usable signal in a location we advertise as supported, get in touch. If our upstream carrier confirms the issue we'll refund unused data on a pro-rata basis.

Not refundable

• Plans that have been installed and used, in whole or in part.
• Plans purchased more than 30 days ago.
• Top-ups on already-active eSIMs.
• Charges from your home carrier while roaming — we can't help with those.

How to request a refund

Head to the Support page and select "Billing & refunds". Include the order number (find it in Account → Orders). We respond within 24 hours on business days.